Effective Date: 11/25/2024
1. Refund Eligibility
Refunds will be issued under the following conditions:
- Undelivered Services: If we fail to deliver the agreed service within the specified timeframe.
- Order Cancellation: If you cancel your order before we begin processing it.
- Service Errors: If errors on our part significantly affect the service provided.
2. Non-Refundable Scenarios
Refunds are not available for:
- Completed services where the agreed outcome was delivered.
- Dissatisfaction resulting from factors outside of the service description.
- Violations of our Terms of Service by the customer.
3. How to Request a Refund
To request a refund, please contact us at [email protected] within 7 days of your purchase. Include the following details:
- Your order number.
- A clear explanation of your reason for the refund request.
- Any supporting evidence, if applicable.
4. Refund Process
- Refunds will be processed within 5–10 business days of approval.
- Refunds will be issued via the original payment method.
5. Disputes
If you believe your refund request was unfairly denied, you may escalate your case by contacting our support team for further review.
6. Amendments to Refund Policy
PLAYCARRY MARKETING LTD reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and become effective immediately.
Contact Us
For any questions or concerns regarding refunds, please email [email protected]